Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legal agreement between your organization (“Customer”, “you”, or “your”) and Knova (“Knova”, “we”, “us”, or “our”). By deploying, accessing, or using the Knova platform, you agree to be bound by these Terms.

If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

Knova provides an on-premise AI-powered workplace intelligence platform that includes:

• Corporate Memory: A searchable knowledge base built from your organization’s data sources
• AI Assistant: Natural language AI assistant for employees at all organizational levels
• Enterprise Search: Unified search across connected business applications and data sources
• Analytics: Configurable insights on communication patterns, workflows, and organizational data

The platform is deployed on the Customer’s own infrastructure and operates entirely within the Customer’s network environment.

3. Deployment and Installation

3.1 Infrastructure Requirements

The Customer is responsible for providing and maintaining the hardware and network infrastructure required to run the Knova platform, as specified in Knova’s system requirements documentation.

3.2 Installation Support

Knova provides installation support and guidance to ensure proper deployment. The Customer’s IT team is responsible for ongoing infrastructure maintenance.

3.3 Updates and Patches

Knova provides software updates, security patches, and new features as part of an active subscription. Customers are responsible for applying updates to their on-premise installation in a timely manner.

4. License and Usage Rights

4.1 License Grant

Subject to these Terms and payment of applicable fees, Knova grants the Customer a limited, non-exclusive, non-transferable license to install and use the Knova platform on the Customer’s own infrastructure for the Customer’s internal business purposes.

4.2 Usage Restrictions

The Customer shall not:

• Sublicense, sell, resell, transfer, or distribute the platform or any rights therein
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the platform
• Modify, adapt, or create derivative works based on the platform
• Use the platform for any unlawful purpose or in violation of applicable laws
• Remove or alter any proprietary notices, labels, or markings on the platform
• Allow third parties to access or use the platform outside of the Customer’s organization

5. Data Ownership and Privacy

5.1 Customer Data

The Customer retains all ownership rights to their data. Knova does not claim any ownership interest in Customer data. All data processed by the Knova platform remains on the Customer’s infrastructure and under the Customer’s control.

5.2 No Data Access

Knova does not access, collect, store, or process Customer data. The on-premise nature of the platform ensures that all data remains within the Customer’s network perimeter.

5.3 Data Processing Responsibility

The Customer is the data controller for all data processed by the Knova platform. The Customer is responsible for ensuring that its use of the platform complies with applicable data protection laws, including obtaining necessary consents from employees and data subjects.

5.4 Privacy Policy

Our handling of data is further described in our Privacy Policy, available at knovaapp.com/privacy.

6. Third-Party Integrations

The Knova platform integrates with third-party services (such as email platforms, instant messaging platforms, project management tools, CRM systems, and other business applications) through their respective APIs. The Customer acknowledges that:

• Use of third-party services is subject to those services’ own terms and conditions
• Knova is not responsible for the availability, accuracy, or functionality of third-party services
• The Customer is responsible for maintaining valid licenses and authorizations for all third-party services integrated with Knova
• Changes to third-party APIs may temporarily affect integration functionality; Knova will make reasonable efforts to update integrations in a timely manner

7. Fees and Payment

7.1 Subscription Fees

Fees for the Knova platform are as set forth in the applicable order form or subscription agreement between the Customer and Knova. Fees are based on the number of users and the selected feature tier.

7.2 Payment Terms

Unless otherwise specified in the order form, fees are payable annually in advance. Late payments may be subject to interest at the applicable statutory default interest rate in effect at the time of the overdue payment.

7.3 Taxes

All fees are exclusive of applicable taxes. The Customer is responsible for all taxes, duties, and government charges (except taxes based on Knova’s net income).

8. Support and Maintenance

During an active subscription, Knova provides:

• Technical support via email and scheduled calls
• Software updates and security patches
• Documentation and knowledge base access
• Installation and configuration assistance

Support response times and service levels are defined in the applicable service level agreement (SLA).

9. Warranties and Disclaimers

9.1 Limited Warranty

Knova warrants that the platform will perform materially in accordance with its documentation during the subscription period. If the platform fails to meet this warranty, Knova will use commercially reasonable efforts to correct the issue.

9.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN SECTION 9.1, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” KNOVA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Knova does not warrant that the platform will be error-free, uninterrupted, or that it will meet all of the Customer’s requirements. AI-generated outputs are provided for informational purposes and should not be relied upon as the sole basis for business decisions.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNOVA’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO KNOVA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL KNOVA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.

11. Indemnification

The Customer shall indemnify, defend, and hold harmless Knova from any claims, damages, losses, and expenses (including reasonable attorney’s fees) arising from:

• The Customer’s use of the platform in violation of these Terms
• The Customer’s violation of applicable laws or regulations
• Any claim by a third party related to the Customer’s data or the Customer’s use of the platform

12. Term and Termination

12.1 Term

These Terms are effective from the date of deployment and continue for the duration of the subscription period specified in the order form.

12.2 Termination for Cause

Either party may terminate these Terms if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of written notice.

12.3 Effect of Termination

Upon termination: (a) the Customer’s license to use the platform terminates immediately; (b) the Customer shall uninstall and cease all use of the platform; (c) all Customer data remains on the Customer’s own infrastructure, as Knova has no access to it.

13. Intellectual Property

Knova retains all intellectual property rights in the platform, including all software, algorithms, AI models, documentation, and related materials. These Terms do not transfer any intellectual property rights to the Customer except the limited license granted in Section 4.

14. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with these Terms. This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey. Any disputes arising from or relating to these Terms shall be submitted to the exclusive jurisdiction of the Istanbul Courts and Enforcement Offices.

16. General Provisions

Entire Agreement: These Terms, together with any applicable order forms, constitute the entire agreement between the parties regarding the subject matter hereof.

Amendments: Knova may update these Terms from time to time. Material changes will be communicated to Customers at least thirty (30) days in advance.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Failure by either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: The Customer may not assign these Terms without Knova’s prior written consent. Knova may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

17. Contact Information

For questions about these Terms of Service, please contact:

Knova

Email: legal@knovaapp.com

Website: https://knovaapp.com

Address: Istanbul, Turkey